Learning how to practice active listening is an important professional skill. It can prevent mistakes, improve collaboration, and boost your profile in the workplace.
We know people have a need to be heard, so why not focus on what they’re saying?
The Challenge
We live in a world of distractions. Our mobile devices provide an ongoing stream of interruptions. It’s tough to fully hear what someone is saying when you’re checking a text message or your email.
When in a crowded room, we may be tempted to escape a dull conversation for friends and associates. Sometimes, the person we’re supposed to be listening to just isn’t a good communicator. But shouldn’t that person still be heard and might their remarks have value?
Develop Better Listening Habits
While being an active listener can be a frustrating experience, it’s one you should pursue. Think back to everything that’s gone wrong, professionally and personally because you were not listening properly.
Was the thing that distracted you really that important?
The Technique
Remember the last time you gave a present to someone you love. Think of when you handed over the perfectly wrapped box.
At that moment, you were totally focused on the other person as he or she opened the present. You saw the box shaken for clues, the wrapping paper torn or carefully removed, and celebrated the reaction as the person saw the gift.
In that moment, you weren’t checking scores, sneaking a peek at messages, or looking for someone else to talk to. Think about how you were present in that moment. Did it have value?
This is a skill I call, The Gift of Listening. It’s when you make the other person your priority and the present you offer is your attention.
A New Habit
With active listening as your goal, you will have to concentrate to block out the temptation of distractions.
You’ll also discover you’re having conversations with people, rather than waiting for them to stop talking, so you can say something.
People will notice the change. They already can pick up when our attempts to listen are not fully achieved. Poor listeners are judged and remembered.
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