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Aug, 21 2024

Watch Your Words With Customers

By |2024-07-11T19:48:43+00:00August 21st, 2024|Categories: 2 Minute Takeaway Podcast|Tags: , |Comments Off on Watch Your Words With Customers

In business, you need to watch your words with customers. The things you say to them, even as offhand remarks, can become  major turnoffs. And in a competitive marketplace that [...]

Aug, 14 2024

Tips to Start Your Week Off Strong

By |2024-07-06T17:15:33+00:00August 14th, 2024|Categories: 2 Minute Takeaway Podcast|Tags: , |Comments Off on Tips to Start Your Week Off Strong

If your Monday morning productivity is a concern, then you'll like these tips to start your week off strong. Each is designed to be easily implemented. Complex things usually never [...]

Aug, 13 2024

Shortcut Understanding With Smart Phrases

By |2024-07-13T17:45:56+00:00August 13th, 2024|Categories: Virtual Learning|Tags: , , |Comments Off on Shortcut Understanding With Smart Phrases

If you can shortcut understanding with smart phrases, then you can improve your customer service and employee training. In business, your ability to clearly convey information will likely define your [...]

Aug, 12 2024

How to Handle Complaints From Colleagues

By |2024-08-12T15:39:35+00:00August 12th, 2024|Categories: Articles by Ken Okel|Tags: |Comments Off on How to Handle Complaints From Colleagues

Complaints from colleagues are not unusual in a fast-changing, challenging world. But what should you do when someone comes to you to vent? And how are things different if you [...]

Aug, 7 2024

Can You Change Your Clients?

By |2024-07-06T17:20:09+00:00August 7th, 2024|Categories: 2 Minute Takeaway Podcast|Tags: , |Comments Off on Can You Change Your Clients?

Have you ever wondered if you can change your clients? Sometimes, they can be demanding and ask you to do things beyond your scope of work agreement.  I was asked [...]

Aug, 5 2024

Your Company Has Been Bought

By |2024-08-05T12:45:07+00:00August 5th, 2024|Categories: Articles by Ken Okel|Tags: , |Comments Off on Your Company Has Been Bought

If your company has been bought, then you may be saying, “Now what?” For employees, there’s a lot of uncertainty in the world of mergers and acquisitions. Let’s face it, [...]

Jul, 31 2024

You’ve Got a Tough Challenge. Now What?

By |2024-06-30T21:48:20+00:00July 31st, 2024|Categories: 2 Minute Takeaway Podcast|Tags: , |Comments Off on You’ve Got a Tough Challenge. Now What?

When you've got a tough challenge, what you do next is very important. Obviously, you'll want to pursue a solution. But how do you go about that process? Leaving it [...]

Jul, 30 2024

Does Your Customer Experience Need a Punch List?

By |2024-07-13T17:35:25+00:00July 30th, 2024|Categories: Virtual Learning|Tags: , |Comments Off on Does Your Customer Experience Need a Punch List?

While you may feel your business provides excellent service, you should ask whether your customer experience needs a punch list. A punch list is often used in construction projects as [...]

Jul, 24 2024

Exceed Limitations at Work

By |2024-06-22T17:14:32+00:00July 24th, 2024|Categories: 2 Minute Takeaway Podcast|Tags: , |Comments Off on Exceed Limitations at Work

It's important for leaders to understand that employees can learn how to exceed limitations at work. It can be easy to pigeonhole people's skills and their ability to make positive [...]

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