If you work in customer service, then you need to call your business. This simple act can give you a wealth of information about your customer experience, both good and bad.
Otherwise, you could be putting yourself at a competitive disadvantage. The investment of a just a few minutes can pay off in a big way.
In this video, you will learn several reasons why you need to call your business. They include:
- The role an automated experience may play in your customer’s mood;
- How calling your business can reveal problems like old branding or expired offers;
- Whether you’re asking people to respond to too many prompts before they get to talk to a live person.
Let us know what your discoveries are, positive and negative, when you call your business.
Ken Okel Performs Virtual Keynotes Too
Ken is no stranger to the world of virtual presenting. He spent more than a decade in TV news, where you are presenting to a camera lens and have to connect to an audience you can’t see. Ken also believes an engaging and productive virtual presentation needs to be fast paced, include audience participation, and be customized to the organization.
About Ken Okel
As a motivational keynote speaker, Ken Okel works with leaders and organizations to boost productivity, performance, and profits. At conferences, conventions, and company meetings, he engages leaders with new ways to help meet the challenges of a changing workplace. To see a sample of his keynote and workshop presentations, visit the videos page on his his website. When it comes to challenges, he’s been there, having worked in TV news, disaster relief, and professional ballet.
