Authentic Customer Service Tip
If you've ever had a customer service experience where you felt like you were talking to a robot, then you'll appreciate this authentic customer service tip. Customers want to speak [...]
Jan, 15
2025
Jan, 8
2025
More Work-Life Balance Challenges For Professionals
Life in 2025 will likely present more work-life balance challenges for professionals. In our last episode (#711), we talked about some of the top ones you're dealing with. Let's continue [...]
Jan, 1
2025
Top Work-Life Balance Challenges
Today's top work-life balance challenges impact productivity, stress, and retention. I've identified four of the most common ones for today's leaders. Today you'll learn about two of them and we'll [...]
Dec, 24
2024
A Tree Taught Me a Great Productivity Lesson
Recently I learned a great productivity lesson from a tree. At the time, the tree was being removed by a landscaping crew. Their approach to this task reminded me that [...]
Dec, 18
2024
Do You Have a PTO Problem?
If you want an engaged workforce, then you need to consider whether you have a PTO problem. PTO or paid time off, is a benefit that a growing number of [...]
Dec, 11
2024
How to Research Your Competition
If you can put jealousy or competitiveness aside, then you can learn a lot when you research your competition. You have to remember your business does not exist in a [...]
Dec, 4
2024
How to Make Self-Care a Priority
While many want to make self-care a priority, they're not sure how to make it a reality. In a busy world that's full of challenges, taking time to improve your [...]
Nov, 27
2024
Do Employees Hate Your Employee Recognition Program?
If you're a leader, do you know why employees hate your employee recognition program? There's a good chance your program started off with good intentions but now has become a [...]
Nov, 20
2024
How to Answer Colleague Complaints
Learning how to answer colleague complaints is an important skill that can help you enrich your career. Keep in mind that often the other person is just confiding in you [...]
Nov, 13
2024
Nervous About a Merger?
If you work at a business that has just been acquired, then it's understandable if you're nervous about a merger. A lot of uncertainty comes when new ownership takes over. [...]