Ep 111 – Let’s End Customer Service
If the words, "Customer Service" make your skin crawl, you're not alone. So how do you think your customers feel when they face your customer service team? This week's 2 [...]
Jul, 23
2013
Jul, 17
2013
Ep 110 – Want Employee Engagement?
Declining employee engagement continues to be a hot topic but most leaders don't know how to fix it. This week's 2 Minute Takeaway Podcast tells you it's a challenge of [...]
Jul, 10
2013
Ep 109 – The Curse of Success
Did you think that all your troubles would go away when you became successful? Behold... the Curse of Success! This week's 2 Minute Takeaway Podcast tells you why staying successful [...]
Jul, 2
2013
Ep 108 – The Bad Choice Buffet
The Bad Choice Buffet happens when you're suddenly facing an unexpected challenge and you don't know what to do. This week's 2 Minute Takeaway Podcast will teach you how to [...]
Jun, 26
2013
Ep 107 – Don’t Mad Men Your Customers
Being vague will not get you more business. This week's 2 Minute Takeaway Podcast turns on a popular TV show to see how your communication style could be turning off [...]
Jun, 18
2013
Ep 105 – The Sunrise Trap
Do you ever fall into productivity trap where you spend a lot of time on "nice" things like seeing the come up. This week's 2 Minute Takeaway Podcast is about [...]
Jun, 11
2013
Jun, 4
2013
Ep 103 – Stop Sharing Company Problems
If employees like to "overshare" information with your customers, then your new mantra for them needs to be, "zip it!" This week's 2 Minute Takeaway Podcast tells you why giving [...]
May, 28
2013
Ep 102 – Looking for Smudges
A janitor and a dirty piece of glass can teach you a lot about productivity. This week's 2 Minute Takeaway Podcast tells you why you need to start "looking for [...]
May, 21
2013
Ep 101 – Can You Eat the Elephant
Tired of people telling you to approach your problems like you would eating an elephant? Then you are in luck because today's 2 Minute Takeaway Podcast tells you why that [...]