It is possible to improve customer loyalty with exceptional service. This was one of the findings from a recent LinkedIn poll I held about customer loyalty during times of price [...]
Some simple steps can help you create happiness in your workplace culture. At a time when retention and hiring may be challenging, you want your business to be as employee [...]
If you want to hold onto your top talent, then you need to have some employee recognition strategies. You simply can't leave this to chance. Otherwise, you may give too [...]
Organizations looking to improve should schedule a productivity holiday at work. This gives everyone a chance to catch up on important tasks that never seem to get done. If you're [...]
Poor employee engagement is a problem that rarely fixes itself. In fact, it usually gets worse and then exponentially worse. And there's a good chance it will never recover. Recently, [...]
Some common leadership communication mistakes lower productivity and hurt workplace culture. These problems may seem obvious but during busy times, they are easy to overlook. As a result, employees are [...]
In business, it's important to understand your competition. They will influence a lot of your decisions. But some are competing against the wrong things. This can result in frustration, as [...]
If employee productivity and retention are concerns, then you may need a text message policy for work. Texting has become an increasingly popular workplace communication tool. But while its use [...]
Join Ken Okel for a special performance of his Dance Machine story. In honor of our 650th episode, we're tearing up the format and doing something different. Hear a story [...]
When you try to introduce a new idea to your business, you may hear ten excuses for avoiding change. These are common concerns designed to torpedo disrupting the status quo. [...]
