What’s Your Expensive Paperweight?
Joe just bought the latest smartphone. It's also his first. He has always been intrigued by the devices and decided he deserved the top of the line model. Unfortunately, a [...]
Oct, 7
2013
Sep, 30
2013
Don’t Watch Your Competition
Constantly watching your competition is a big mistake. Because when your eyes are on others, you're not paying enough attention to what you're doing. Come into my world and I'll [...]
Sep, 23
2013
Why People Sit Next to the Trash
The designers of American airports might be surprised at that fact that many travelers want to sit next to the trash. For years, the designers agonized over creating as much [...]
Sep, 16
2013
Productivity Tip: Ask The Extra Question
Asking an extra question can prevent a lot of misunderstandings and wasted time. These are the problems that distract you from your big picture goals. Imagine a workplace where a [...]
Sep, 9
2013
This Doesn’t Work – A Customer Service Lesson
What can a broken conveyor belt teach you about customer service? Hop on a train with me as we discuss a challenge that happened at a big box retailer that's [...]
Sep, 2
2013
Post Labor Day Bad News – Overcome the Stress
As Labor Day signals the end of summer vacations, you may have realized that it will be a while before your next break. Worse yet, is some news from the [...]
Aug, 26
2013
A Lesson In Value – What the Maid Did
A maid taught me an unexpected lesson in maintaining your value. This is an important skill as often you will be asked to do more for less. Sometimes the best [...]
Aug, 19
2013
From Envy to Opportunity
You've probably experienced someone's envy while attending a big conference. The person, who is sitting next to you at a general session will exclaim, "I should be the one presenting [...]
Aug, 12
2013
Productivity Tip: Give the Can
How can an investment of less than a dollar make someone feel good about spending $250 with you? Do you think that such knowledge could shorten the sales cycle with [...]
Aug, 5
2013
Get Selfish to Boost Productivity
It probably goes against everything your Kindergarten teacher ever taught you but you need to get more selfish on the job. Why do you need to become concerned chiefly with [...]