End Customer Service
If your company is serious about helping customers, then it may be time to end your customer service. I'm not suggesting that you should stop helping people but rather stop [...]
Jun, 17
2013
Jun, 10
2013
Productivity: Avoid the Curse of Success
Just because you have a successful organization does not mean that you are not experiencing problems from your success. In fact, these challenges could be the start of a slow [...]
Jun, 3
2013
Making Important Decisions: The Bad Choice Buffet
In today's pressure packed, ever changing business world, making good choices is critical to your productivity. But you rarely get to make these important decisions in a pressure free environment. [...]
May, 27
2013
Communication: Don’t “Mad Men” Your Customers
If you want to communicate better with your customers, then you need to take note of the TV show, Mad Men. Fans of the Emmy Award winning program know that [...]
May, 20
2013
Productivity Trap – Waiting for the Sunrise
When was the last time you watched the sun come up? It's a beautiful experience, watching the big of light emerge over the horizon. You might even call it awe [...]
May, 13
2013
Leadership – Accepting Problems
As a leader, you?re used to having people bring you lots of problems. But are you expected to solve them all? That could be eating up a lot of your [...]
May, 6
2013
Stop Oversharing Your Company’s Problems
Every company has its problems but should your customers be the victims of oversharing? As frequent readers know, my home state of Florida suffers from a lot of road debris, [...]
Apr, 29
2013
Productivity – Looking for Smudges
George the Janitor likes to stare at glass. While he may look like he's lost in thought, he is one of the most productive people you'll ever meet. You may [...]
Apr, 22
2013
Productivity: Eating the Elephant
You've probably heard of the question, "How do you eat an elephant?" The answer is, "One bite at a time." It's good advice but I think it is out of [...]
Apr, 15
2013
Productivity – The To-Do List Trap
Creating a To-Do list could be the worst thing you could ever do when it comes to boosting your productivity. It all comes down to the piece of paper. Very [...]