How to Fake It…When You Need To
Ever go blank in front of hundreds of people? It happened to two professional ballet dancers while performing a pas de deux. They were circling the stage, arm in arm, [...]
Jan, 28
2013
Jan, 21
2013
What’s Your Kryptonite
Stress will bring out your weaknesses. Do you know what can trigger them? Everyone has their personality quirks and will react in certain ways in certain situations. But when we're [...]
Jan, 14
2013
Workplace Productivity – Stop Ignoring Your Middle Children
Want to know how to make your organization more productive? Stop ignoring your middle children. Let's define middle child syndrome: This occurs when a middle child - typically in a [...]
Jan, 7
2013
The Customer Obstacle – A Formalwear Failure
You may have lots of customer service processes and procedures in your company but they are worthless if they're not working correctly. The can create obstacles that will keep your [...]
Dec, 31
2012
5 Things I Should Have Said In 2012
Our words are very powerful and sometimes we withhold those that can help us grow as well as improve the state of our world. With that in mind, here are [...]
Dec, 24
2012
Dec, 17
2012
Ignoring Problems – The Wet Sock Scenario
It can be easy to ignore problems in your organization. But there are lots of them that are like weeds, where one won't destroy your organization, but before long, they [...]
Dec, 10
2012
Could You Make This Mistake and “F-K” Your Customers
It's the kind of little mistake that can happen easily but be hard to overcome. The following story is true and is from a few years ago. And in case [...]
Dec, 3
2012
You Can’t Pay Attention If You’re Mentally Broke
I first noticed this phenomenon when I lived in South Carolina. When visiting another state, I would be asked where I was from. I would respond by saying, "South Carolina." [...]
Nov, 26
2012
Can You Pass the Smell Test
I was stopped in my tracks by a familiar smell: My grandmother?s perfume. My grandmother, Ruth, had died several years earlier and I hadn?t smelled that fragrance in a long [...]