Do Your Customers Hold Their Breath
You know the feeling. You enter a business with a customer service need and you feel yourself tensing up. Why? You?ve become so accustomed to a bad experience that you?re [...]
Sep, 10
2012
Sep, 3
2012
The Unfair Advantage
On the job, you may need to change your perspective of success and failure. Sometimes you may be blamed for an unwinnable situation. To illustrate this point, let me take [...]
Aug, 20
2012
The Return of Annoying Coworkers
In a celebration of the obvious, a new Harris Interactive study has found that low pay is the top reason why employees say they are stressed on the job. I [...]
Aug, 13
2012
Is Your Most Important Thing Really Important
It's very likely that you're losing sleep over situations your customers don't care about. When I was in the TV News business, the big thing was making sure that your [...]
Aug, 6
2012
Surviving the Unexpected
Two unexpected situations, two different outcomes. The first saw me assaulted by a jar of chunky peanut butter. The attack happened as I was leaving a grocery store. I had [...]
Jul, 23
2012
Even the Octomom Says Enough Is Enough
When was the last time you had a great idea while you were super busy? Creativity doesn't flow when we are juggling multiple tasks. And yet we invite constant activity [...]
Jul, 16
2012
The Speed of Enthusiasm Can Be Costly
Many bad business decisions can be traced back to one phrase: The Speed of Enthusiasm. This happens when people get so excited about a new idea that they immediately act [...]
Jul, 2
2012
Leadership: Who Works For You – Clark Kent Or Superman
Did you know that Superman had a boss? Perry White, Editor of The Daily Planet newspaper, was Clark Kent?s boss. We know that Superman and Clark Kent were the same [...]
Jun, 18
2012
My Nonprofit Experiment…It Began with a Rant
Sometimes you can be so close to a problem that you don't realize that you have a problem. Several months ago, I was left frustrated by a solicitation letter I [...]
Jun, 11
2012
Leadership: The Problem with Perfect
You may think that I've been replaced by a Pod Person. I'm the guy, who while editing a video, will obsess over changes that will barely be perceptible to the [...]