Want More Customers: Exceed Expectations
The way to customer loyalty is not through discounts, gimmicks, or giveaways. All you have to do is exceed customer expectations. It's a simple way to Clear the Path to [...]
Dec, 5
2011
Nov, 28
2011
Beware of Helpful People
At first it sounded like horribly jaded advice: "Beware of helpful people." Being an optimist, I dismissed the statement. But years later, I realized that there might be some truth [...]
Nov, 21
2011
Have You Done this to a Bottle of Windex
A lot of employers treat their staff like a bottle of Windex. Let's Clear the Path of this problem before it starts to burn people out and take you further [...]
Nov, 14
2011
Is Your Car Radio Trying to Tell You Something
Do you ever wonder if you're stuck in a rut? Whether it's your personal or professional life, you're not getting the results you want. What's worse, you may not have [...]
Nov, 7
2011
Customer Service: The Snot Heard Round the World
Is your customer service vulnerable? Is there something you forgot that could cost you business? These are the concerns that keep business owners up at night. Let's Clear the Path [...]
Oct, 31
2011
Are You An Expensive Door Stop
Recently, while walking through an office, I burst out laughing. In this business, computer towers are being used as door stops. As you know, technology changes rapidly but [...]
Oct, 24
2011
Does Your Company Need a Fixer
Does your company need someone who can come in and quickly fix mistakes and problems in your organization? You could describe it as Clear the Path on steroids or a [...]
Oct, 17
2011
Your New Bedtime Ritual
Do you find that bad news or frustrating situations linger in your mind for longer than you'd like? It's like you're giving free rent to unpleasant thoughts, especially when you're [...]
Oct, 10
2011
What Netflix Forgot & Qwikster Reminded Us
DVD and online distributor Netflix finds itself in the customer service doghouse over its aborted decision to spin off its DVD service into a company called, Qwikster. It's an embarrassing [...]
Oct, 3
2011
Does Cookie Cutter Marketing Work
You may be very comfortable with your sales efforts but are they generating the results that you want? In order to Clear the Path of diminishing returns, you may need [...]