Should a Leader Help Out
The need to help out others can be a leadership trap, especially if it keeps you from doing your most important work. This may represent a shift in thinking but [...]
Sep, 26
2011
Sep, 19
2011
Customer Service: How Do You Say You’re Sorry
Everyone loves dealing with happy customers but how does your company handle those times when you've made a mistake? The handing of that customer service situation can be difference between [...]
Sep, 12
2011
Love It Or Shove It
Do you know someone who's stuck? He or she can't find the solution to problem that's holding them back. Before the can Clear the Path of these challenges, you have [...]
Sep, 5
2011
Can a $2 Part Make You Millions
When I tell people about my Clear the Path philosophy, I explain that when you try new things, sometimes answers will emerge to problems that you don't even know you [...]
Aug, 29
2011
Treat Your Business Like a Roller Coaster
Quick, answer these questions: When someone calls your company, what's the first thing that's said to them either from a live person or an automated system? Do all the prompts [...]
Aug, 22
2011
Train Employees Early Or Pay Later
When someone joins your organization, how well is he or she trained? Are policies in place to make sure they learned what they need to know? The rush to make [...]
Aug, 15
2011
What a Trash Can Taught Me About Sales
While you may do a ton of advertising, do you ever find that your customers still don't understand the services you have to offer? Sometimes it's as if [...]
Aug, 8
2011
Could You Be On Hoarders: Email Edition
The TV show, Hoarders, profiles people who suffer from massive clutter issues. You see it consume their lives. As viewers it's easy to shake your head at these individuals, while [...]
Aug, 1
2011
Is Your Business Stuck In an Obstacle Course
A common problem for companies is that they think that no one else has ever faced their challenges. These problems inevitably lead to a drop in productivity, wasted time, and [...]
Jul, 25
2011
Should Leaders Change Styles
Whether you're the CEO or a supervisor, how effective is your leadership style? When asked that question, many leaders will respond by saying something like, "I know that I'm a [...]