Is Your Message Consistent?
Imagine that you're enjoying a meal with a friend in a restaurant. ?Your friend is nice and charming to you. ?But when dealing with the server, he or she suddenly [...]
Imagine that you're enjoying a meal with a friend in a restaurant. ?Your friend is nice and charming to you. ?But when dealing with the server, he or she suddenly [...]
Recently I was in a department store waiting to make my purchase. There was only one clerk working so I had a moment or two to watch him in action [...]
Imagine that a friend asks you for advice. You probably give careful thought to his or her situation. This may mean giving them advice that they may not want to [...]
While recently talking to a friend, I learned that she likes to put maple syrup on mashed potatoes. She says she loves the mixture of the salty and sweet flavors. [...]
If you like questions, then you'll love today's Postal Service. During a visit to a branch, I was asked several questions including:Do you want to buy some stamps?Do you want [...]
Whether you're the CEO or a supervisor, how effective is your leadership style? When asked that question, many leaders will respond by saying something like, "I know that I'm a [...]
Recently, I saw some 20 year old sports highlights on TV. I immediately noticed that the athletes were not as muscular as they are today. But even more surprising was [...]
As a cancer survivor, I've proudly worn a LiveStrong bracelet since they first came out in 2004. I admire the work Lance Armstrong and his foundation have done to raise [...]
I've noticed a lot of cloth bags being sold in supermarkets, which is a nice environmental trend. Hopefully it can cut down on the amount of paper or plastic bags [...]
In your job, you may be required to give your staff negative feedback on their performance. It can be a tough thing as well meaning advice can often be lost [...]