Why is November 1st Jealous
It's a funny thing how 24 hours can make such a difference. October 31 is seen as a fun day, full of life. 24 hours later, November 1 has the [...]
Nov, 1
2011
Oct, 26
2011
Aug, 27
2011
Open Letter to Alpesh Chokshi, American Express
Dear Mr. Chokshi, Thank you for your recent welcome letter regarding my purchase of a PASS card from American Express. My family was excited to learn of a program that [...]
May, 30
2011
Get What You Want…With Humor
What do you do when your customer's inadvertent actions are costing you time and money? Recently when waiting to board an airplane, I noticed just this situation. It's in the [...]
May, 18
2011
Overnight Failure Takes Time
As a culture, we don't like to talk about failure. It's easy to applaud the successful and wonder why we can't enjoy the same outcomes. When you're failing, you're not [...]
May, 16
2011
You Should Meet My Granddaughter
Once while at a speaking engagement, I was seated next to a nice elderly man. During the course of the luncheon, we made small talk. I must have made a [...]
May, 4
2011
My Commencement Speech
While no institution of higher learning has yet offered me the opportunity to deliver my commencement speech, I still feel I have some good information to share with this year's [...]
May, 2
2011
The Power of Good News
What does the death of a terrorist and a Royal Wedding have in common? They both represent something is often is in short supply: Good news. During a roughly 72 [...]
Apr, 28
2011
Your Business: Is Your Phone Your Friend
When was the last time you called your company through the general phone number? Were you surprised by the experience? Nowadays, many companies use an automated system to handle customer [...]
Apr, 26
2011
Change & Royal Weddings
As the world prepares for another Royal Wedding, let's take a moment to consider how things have changed since Charles and Diana tied the knot almost 30 years ago. I [...]