While you may feel your business provides excellent service, you should ask whether your customer experience needs a punch list. A punch list is often used in construction projects as [...]
A lot of successful leaders want to spend less time answering employee questions. It’s not that they don’t want to be helpful but they understand they only have so many [...]
It’s guaranteed that things will go wrong at work but do you know how to empower yourself after a setback? It’s an important skill, as it opens the door to [...]
Some leaders make a big mistake when they don’t consider the cost of micromanagement. Sure, it’s important to make sure employees do things correctly. But if you’re providing a distracting [...]
A lot of businesses struggle with the question of whether you should DIY professional services. You have a need to get some new, specific task done and it’s tempting to [...]
If you can embrace a new communication process, then you can master how to make a fast change at work. Businesses often find themselves needing to respond to new demands [...]
The Easy Hike Earl chapter showcases a great example of why it’s important to understand client exceptions. Earl was a nature guide who mistakenly believed that everyone wanted to do [...]
The Nickel and Dime Danny chapter gives you a funny look at the lengths some employees will take to get back at their employers. While my book, Get Better! provides [...]
The Escape Artist chapter provides a funny example of the lengths some leaders will go to, in order to avoid their quirky issues. This true story sees a new CEO [...]
The Don’t be Afraid chapter of Get Better! provides a good message for high achievers, who may need to be pushed. Sometimes, when you’re really good, you stop growing professionally. [...]
