Even the most social professionals want to know how to network better at conferences. Networking is an important skill that opens the door to new ideas, additional connections, and peers [...]
If you can shortcut understanding with smart phrases, then you can improve your customer service and employee training. In business, your ability to clearly convey information will likely define your [...]
While you may feel your business provides excellent service, you should ask whether your customer experience needs a punch list. A punch list is often used in construction projects as [...]
A lot of successful leaders want to spend less time answering employee questions. It’s not that they don’t want to be helpful but they understand they only have so many [...]
It’s guaranteed that things will go wrong at work but do you know how to empower yourself after a setback? It’s an important skill, as it opens the door to [...]
Some leaders make a big mistake when they don’t consider the cost of micromanagement. Sure, it’s important to make sure employees do things correctly. But if you’re providing a distracting [...]
A lot of businesses struggle with the question of whether you should DIY professional services. You have a need to get some new, specific task done and it’s tempting to [...]
If you can embrace a new communication process, then you can master how to make a fast change at work. Businesses often find themselves needing to respond to new demands [...]
The Easy Hike Earl chapter showcases a great example of why it’s important to understand client exceptions. Earl was a nature guide who mistakenly believed that everyone wanted to do [...]
The Nickel and Dime Danny chapter gives you a funny look at the lengths some employees will take to get back at their employers. While my book, Get Better! provides [...]
