As a leader, you may need to adjust to giving feedback during COVID19. The global pandemic has thrown routines out the window and you may not be communicating well with your employees.
It’s understandable as you’re not having hallway conversations or asking a question of someone, while in the break room. Instead, everyone is working from home.
When you don’t see people, you likely don’t talk to them as much. The problem is you may have created a leadership vacuum with your silence.
During this time, it’s more important than ever to make sure people know what they need to do, have a way to get support from you, and buy into new policies and procedures. Here are some tips designed to help you with giving feedback during COVID19:
Don’t Delay Feedback
Think of all the feedback you keep planning to give your staff, as soon as you find the time. It’s understandable, as you’re busy addressing new demands. But continually postponing feedback can be seen as not caring or a sign of incompetence.
Open your schedule and make sure you are committing time to giving feedback during COVID19. Some may want to set up virtual office hours, when employees can video chat with you about issues that come up.
Reconnect with Employees
While some employees need more supervision than others, think about your normal interactions with your team. If it’s decreased dramatically, check in with them.
Simply asking, “How are things going?” or “Is there anything I can do to support you?” are good questions that can reveal problems.
While I prefer a personal touch, this online survey template is another option for checking with people.
It’s okay if you don’t have a solution for every problem. Simply listening can reduce a lot of uncertainty.
Communicate Needs and Priorities
If you’re not getting what you need from your team, then you have to give them clarity. You can’t expect them to follow a path, they can’t see.
This is especially important if COVID19 has changed your business. You may see the new model clearly but your team may need clarity. Invest the time in removing uncertainty and you’ll prevent costly mistakes.
Stress Importance of New Policies
I’m reminded of the Disney cast members who portray characters, like Mickey Mouse, in the theme parks. Those people understand that while you are in the public eye, you will not remove any part of your costume, in order to maintain the portrayal.
The same kind of commitment applies to new safety policies in your business. If employees are required to wear masks around customers, then they must commit to it 100%
Otherwise, a moment without a mask could be captured by a smartphone and shared with the world, undermining public perception and your policies.
Clearly set your expectations and explain why they must be followed.
Ken Okel Performs Virtual Keynotes
