Successful leaders know that if you’ve got frustrating customers, then they can hurt your productivity and performance. Not every customer is going to love you but you may not be in a position to reject them.
Some leaders get caught in a complaint cycle, where they’re always badmouthing their frustrating customers but doing little to move away from them. There are options but they do require an investment of time.
Motivational keynote speaker, Ken Okel, talks to audiences about ways you can easily improve your performance on the job and being able to strategically handle frustrating customers is an important skill. In this episode of our Quick Leadership Tips series, some of the things you will learn include:
1. What should you do after you’ve had to help out a frustrating customer;
2. How one big customer, who makes up the bulk of your business, can put your organization in a tough situation;
3. Why your best move may be to get along with your frustrating customers.
Let’s Make a Memorable Meeting
And Ken is no stranger to the world of virtual presenting. After all, he spent more than a decade in TV news, where you are presenting directly to a camera lens and have to connect to an audience you can’t see. Ken also believes an engaging and productive virtual presentation needs to be fast paced, include audience participation, and be customized to the organization.
About Ken Okel
As a motivational keynote speaker, Ken Okel works with leaders and organizations to boost productivity, performance, and profits. At conferences, conventions, and company meetings, he engages leaders with new ways to help meet the challenges of a changing workplace. To see a sample of his keynote and workshop presentations, visit the videos page on his his website. When it comes to challenges, he’s been there, having worked in TV news, disaster relief, and professional ballet.
