New customer service or safety needs may have you hiring more employees during COVID19. While bringing in additional people, or seasonal employees, is usually a good thing, the strategy can backfire if you’re not careful.
Throwing more people at a problem doesn’t necessarily solve the problem. It may actually create new challenges for your business. Consider these tips to make sure you maximize a growing team:
Good Training
Hiring more people to say, “I don’t know,” to your customers won’t help your business. Make sure you’ve invested the time in making sure they know what to do and how to get help if it’s needed.
This may require the people, who are one level up, needing more time to answer incoming questions. Don’t overwhelm them and think they’ll figure it out, while also performing regular duties. Time is a limited resource and you have to respect it.
Too often, new employee training is more about the location of bathrooms and employee kitchen cleaning rules.
Accessible Information
Have you ever been told a bunch of things once and then had total mastery over the information? Most are going to need some reminders from time to time.
Are there cheat sheets, infographics, or videos that can remind people what to do in certain situations? If you take the time to create these resources, they can save time down the road, as current employees may not have to spend as much time correcting mistakes or issuing reminders.
Don’t Forget Culture When Hiring New Employees
An organization’s business or corporate culture leaves a lasting impression on customers. For some it’s about things like quality, service, speed, and price.
These are game-changing values the define the business. But if they’re not demonstrated to new employees, then you can’t expect them to embrace them.
Suddenly, the carefully crafted culture you’ve created may be undermined or replaced.
When hiring new employees, it’s important to take some time to talk about your mission, your vision, and how your organization is different. This gesture can also let new employees know their new position is more than just another job.
Ken Okel Performs Virtual Keynotes Too
