Many employees get the most emotional about their organizations when it comes to complaining about the company kitchen.? It?s not a matter of microwaves but rather having to deal with [...]
I recently had to pick up some coffee for a board retreat.? I knew that Dunkin? Doughnuts sells a box of coffee, which is known as a?Box of Joe.?I then [...]
An old fashioned soda fountain can teach you a lot about branding and customer service. At some point in time, too many companies became concerned with getting customers in the [...]
While preparing to board a recent US Airways flight, the gate agent made a surprising announcement. ?The overhead bins on the plane are full so all carry on baggage will [...]
One of the things I like about giving presentations to companies is meeting a new group of people and exchanging ideas. Recently several attendees and I had a great discussion [...]