How to Help Your Customers
During busy times at work, it can be easy to forget how to help your customers. It’s when you’re anticipating their needs and acting on them, without even being asked. [...]
Feb, 28
2023
Feb, 14
2023
Why You Need to Call Your Business
If you’re concerned about sales and customer service, then you need to call your business. This gives you the invaluable perspective of the outsider. It’s easy to underestimate the impact [...]
Feb, 13
2023
Commitment to Serve
If your business interacts with customers, then it’s important to have a commitment to serve. While this may sound obvious, retention challenges and turnover have made some organizations forget this [...]
Jan, 30
2023
Mixed Messages at Work
Watch out for mixed messages at work. Because they can easily undermine your business. Think of it as a form of self-sabotage. These mixed messages, when you’re doing one thing [...]
Nov, 2
2022
Don’t Make this Customer Service Mistake
In a world where cameras are everywhere, you don't want to make this customer service mistake. It sees employees say or do things that should never been seen or heard [...]
Jul, 11
2022
Act Like Cameras Are Everywhere
If you work anywhere near customers, you must act like cameras are everywhere. In today’s world, it feels like every moment of our day is being recorded. You go shopping [...]
Jun, 28
2022
You Are Being Watched
If you work with customers, you must understand that you are being watched. All of your actions will reflect on your business and your brand. It can be easy, in [...]
Feb, 15
2022
Got Frustrating Customers?
Successful leaders know that if you've got frustrating customers, then they can hurt your productivity and performance. Not every customer is going to love you but you may not be [...]
Feb, 9
2022
Evaluating Customer Service Requests
Those who are good at evaluating customer service requests are able to deliver a high level of service, even if the demands seem unusual. Sometimes the requests are more like [...]
Nov, 29
2021
Make It Easy
Especially during challenging times, look to make it easy for your employees and your customers. By embracing simple solutions to their problems, you can save time and money. You’ll focus [...]