In your job, you may be challenged by weird customer service requests. While unusual, they give you an opportunity to strengthen your problem solving skills. While preparing to speak to [...]
If you work in customer service, then you need to call your business. This simple act can give you a wealth of information about your customer experience, both good and [...]
Do you know how to create clear work instructions? You may need to make sure a new policy is followed correctly, whether it's for your employees or your customers. This [...]
A recent discussion about hotel toiletries reminded me that confusion can cost you time and money. You may have heard that lawmakers in California are discussing a bill that would [...]
While it’s intimidating to break bad news to your customers, it’s a skill that can help grow your business. When done well, you can take the focus off the bad [...]
The day Starbucks couldn’t make coffee taught me several important business lessons. At the time, I was leaving a Target store and decided a coffee for the road would be [...]
If you want to improve customer service, then you should seek out some outside inspiration. Go into the marketplace and see how other industries handle interactions with the public. Recently [...]
You need to review your business before making a big decision. The act of reviewing something, as you do with an online review, can give you important insight into potential [...]
When you review your business, you can expose problems you otherwise would not have noticed. We’re used to seeing reviews from customers but reviews from employees can be equally powerful. [...]
Reviewing your business is a smart step to take if you’re about to start doing something new and maybe something that makes you a little nervous. It’s about taking a [...]
