Ep 147: Does This Make Me Look Fat?
Being asked, "Does this make me look fat?" is a question that can fill many with fear. So why is a company having its customer service representatives ask you the [...]
Apr, 2
2014
Mar, 10
2014
“Does this Make Me Look Fat?” Comes to Customer Service
Some men live in terror of the moment that a woman will ask if a particular outfit makes her look fat. The question may be a fair one but its [...]
Oct, 15
2013
Ep 123 – It Doesn’t Work
What can a broken conveyor belt teach you about customer service? In this week's 2 Minute Takeaway Podcast, you'll hop on a train with me as we discuss a challenge [...]
Sep, 9
2013
This Doesn’t Work – A Customer Service Lesson
What can a broken conveyor belt teach you about customer service? Hop on a train with me as we discuss a challenge that happened at a big box retailer that's [...]
Jun, 26
2013
Ep 107 – Don’t Mad Men Your Customers
Being vague will not get you more business. This week's 2 Minute Takeaway Podcast turns on a popular TV show to see how your communication style could be turning off [...]
Jan, 7
2013
The Customer Obstacle – A Formalwear Failure
You may have lots of customer service processes and procedures in your company but they are worthless if they're not working correctly. The can create obstacles that will keep your [...]
Jan, 2
2013
Ep 81 – Could You Make This Mistake
When you try to finish a job in a hurry, mistakes can happen. In this week's 2 Minute Takeaway Podcast, you'll find out how two letters can have an unexpected [...]
Nov, 26
2012
Can You Pass the Smell Test
I was stopped in my tracks by a familiar smell: My grandmother?s perfume. My grandmother, Ruth, had died several years earlier and I hadn?t smelled that fragrance in a long [...]
Oct, 31
2012
Ep 72 – Do You Shotgun Your Customers
It can be very easy to use your internal company lingo with your customers. The problem is that you now have a group of people who have no idea what [...]
Oct, 8
2012
Do You Shotgun Your Customers
Can your office jargon cause people to go into a panic? When I was a TV news reporter, you were always running against a deadline and trying to find ways [...]