Ep 72 – Do You Shotgun Your Customers
It can be very easy to use your internal company lingo with your customers. The problem is that you now have a group of people who have no idea what [...]
Oct, 31
2012
Oct, 8
2012
Do You Shotgun Your Customers
Can your office jargon cause people to go into a panic? When I was a TV news reporter, you were always running against a deadline and trying to find ways [...]
Sep, 26
2012
Ep 67 – Do Your Customers Hold Their Breath
Have we become conditioned to think that poor customer service is acceptable? In this week's 2 Minute Takeaway Podcast, we'll talk about how your business can overcome some of the [...]
Sep, 10
2012
Do Your Customers Hold Their Breath
You know the feeling. You enter a business with a customer service need and you feel yourself tensing up. Why? You?ve become so accustomed to a bad experience that you?re [...]
May, 7
2012
What Cleopatra Taught Me About Mistakes
How do you react when a mistake happens in front of your customers? Too often, we reach for the panic button. I received a lesson in dealing with mistakes from [...]
Jan, 30
2012
The Letter You’ll Never Send
Sit down and write a thank you letter to your organization from your best customer. This is not a letter to your customer. It's designed to be from their perspective [...]
Dec, 28
2011
Ep 28: Why Exceed Expectations
If you want more business, get in the habit of exceeding customer expectations. In this edition of the 2 Minute Takeaway Podcast, we talk about how it's one [...]
Nov, 7
2011
Customer Service: The Snot Heard Round the World
Is your customer service vulnerable? Is there something you forgot that could cost you business? These are the concerns that keep business owners up at night. Let's Clear the Path [...]
Sep, 19
2011
Customer Service: How Do You Say You’re Sorry
Everyone loves dealing with happy customers but how does your company handle those times when you've made a mistake? The handing of that customer service situation can be difference between [...]
Sep, 5
2011
Can a $2 Part Make You Millions
When I tell people about my Clear the Path philosophy, I explain that when you try new things, sometimes answers will emerge to problems that you don't even know you [...]