Have we become conditioned to think that poor customer service is acceptable? In this week's 2 Minute Takeaway Podcast, we'll talk about how your business can overcome some of the [...]
You know the feeling. You enter a business with a customer service need and you feel yourself tensing up. Why? You?ve become so accustomed to a bad experience that you?re [...]
How do you react when a mistake happens in front of your customers? Too often, we reach for the panic button. I received a lesson in dealing with mistakes from [...]
Sit down and write a thank you letter to your organization from your best customer. This is not a letter to your customer. It's designed to be from their perspective [...]
If you want more business, get in the habit of exceeding customer expectations. In this edition of the 2 Minute Takeaway Podcast, we talk about how it's one [...]
Is your customer service vulnerable? Is there something you forgot that could cost you business? These are the concerns that keep business owners up at night. Let's Clear the Path [...]
Everyone loves dealing with happy customers but how does your company handle those times when you've made a mistake? The handing of that customer service situation can be difference between [...]
When I tell people about my Clear the Path philosophy, I explain that when you try new things, sometimes answers will emerge to problems that you don't even know you [...]
Is it worth your team's time to worry about the little details that go into customer service? In this week's 2 Minute Takeaway Podcast you'll get the answer [...]
Quick, answer these questions: When someone calls your company, what's the first thing that's said to them either from a live person or an automated system? Do all the prompts [...]