Open Letter to Alpesh Chokshi, American Express
Dear Mr. Chokshi, Thank you for your recent welcome letter regarding my purchase of a PASS card from American Express. My family was excited to learn of a program that [...]
Aug, 27
2011
Aug, 22
2011
Train Employees Early Or Pay Later
When someone joins your organization, how well is he or she trained? Are policies in place to make sure they learned what they need to know? The rush to make [...]
Aug, 15
2011
What a Trash Can Taught Me About Sales
While you may do a ton of advertising, do you ever find that your customers still don't understand the services you have to offer? Sometimes it's as if [...]
Aug, 3
2011
Ep 8 – Have You Tried Your Daily Special
In this 2 Minute Takeaway, we go into a restaurant to see how a sales pitch is done well and poorly. Don't miss a chance to market your business. This [...]
May, 16
2011
You Should Meet My Granddaughter
Once while at a speaking engagement, I was seated next to a nice elderly man. During the course of the luncheon, we made small talk. I must have made a [...]
Apr, 28
2011
Your Business: Is Your Phone Your Friend
When was the last time you called your company through the general phone number? Were you surprised by the experience? Nowadays, many companies use an automated system to handle customer [...]
Mar, 23
2011
Never Let Them See You Clean
Ideas for my keynote presentations come from a variety of sources. Recently at my gym (LA Fitness), while hopefully making my waist smaller and my biceps bigger, I recognized a [...]
Dec, 29
2010
Shopping: Not Many Happy Returns
I'm not a big fan of shopping but I do consider myself to be a holiday shopping expert. During my time as TV News Reporter, I spent many days covering, [...]
Oct, 14
2010
Do Starbucks Execs Need to Switch To Decaf?
Does speed equal quality in your business? If not, is slowing down a solution? The Wall Street Journal reports that Starbucks executives believe that many of their baristas are in [...]
Sep, 30
2010
Employee Hot Fudge Training
A Denny?s Restaurant may not seem the most likely place to go after a night of ?liquid enjoyment? but that?s where a friend of mine and I found ourselves more [...]