Does speed equal quality in your business? If not, is slowing down a solution? The Wall Street Journal reports that Starbucks executives believe that many of their baristas are in [...]
A Denny?s Restaurant may not seem the most likely place to go after a night of ?liquid enjoyment? but that?s where a friend of mine and I found ourselves more [...]
A man and a woman go to dinner on a first date.? They agree to split the bill.? At the end of the meal, the man pulls out a buy [...]
While I college I once worked on the radio as a disc jockey.? Okay, by work, I don?t really mean, ?paid.?? And by radio, I?m talking about a campus station. [...]
People are willing to pay for a sure thing. I saw this many times when I worked in the TV news business. After interviewing someone for the news, the person [...]
The small details can make a big difference in your business. While recently enjoying a meal at a restaurant, I noticed that the table wobbled. Apparently one of the legs [...]
You Over Call: If you get someone?s business card and it contains multiple ways to contact them, then don?t use all of them at once.? It?s little like being stalked [...]
I recently had to pick up some coffee for a board retreat.? I knew that Dunkin? Doughnuts sells a box of coffee, which is known as a?Box of Joe.?I then [...]
An old fashioned soda fountain can teach you a lot about branding and customer service. At some point in time, too many companies became concerned with getting customers in the [...]
Would it help your business if your team could listen better? Could it cut down on mistakes, boost productivity, and produce happier customers? If the answer is, yes, then watch [...]