expect the unexpected

May, 7 2012

What Cleopatra Taught Me About Mistakes

By |2012-05-07T21:11:34+00:00May 7th, 2012|Categories: Articles by Ken Okel|Tags: , , , , , , , |Comments Off on What Cleopatra Taught Me About Mistakes

How do you react when a mistake happens in front of your customers? Too often, we reach for the panic button. I received a lesson in dealing with mistakes from [...]

May, 2 2012

Episode 46: Get Ready for the Unexpected

By |2012-05-02T11:03:02+00:00May 2nd, 2012|Categories: 2 Minute Takeaway Podcast|Tags: , , , , , , , |Comments Off on Episode 46: Get Ready for the Unexpected

It can be dangerous to get too comfortable and think that you have everything under control. In this 2 Minute Takeaway Podcast, a flying squirrel illustrates the power of the [...]

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