Florida Miami Orlando leadership speaker

May, 27 2014

Solving the Work Email Addiction

By |2018-03-31T18:28:53+00:00May 27th, 2014|Categories: 2 Minute Takeaway Podcast|Tags: , , , , |Comments Off on Solving the Work Email Addiction

It's not unusual to struggle with a work email addiction but the time spent in your inbox, represents time you're taking away from the other parts of your life. That [...]

Sep, 23 2013

Why People Sit Next to the Trash

By |2013-09-23T20:42:16+00:00September 23rd, 2013|Categories: Articles by Ken Okel|Tags: , , , , |Comments Off on Why People Sit Next to the Trash

The designers of American airports might be surprised at that fact that many travelers want to sit next to the trash. For years, the designers agonized over creating as much [...]

Sep, 9 2013

This Doesn’t Work – A Customer Service Lesson

By |2013-09-09T19:50:16+00:00September 9th, 2013|Categories: Articles by Ken Okel|Tags: , , , , , , |Comments Off on This Doesn’t Work – A Customer Service Lesson

What can a broken conveyor belt teach you about customer service? Hop on a train with me as we discuss a challenge that happened at a big box retailer that's [...]

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