Productivity Tip: Ask The Extra Question
Asking an extra question can prevent a lot of misunderstandings and wasted time. These are the problems that distract you from your big picture goals. Imagine a workplace where a [...]
Sep, 16
2013
Sep, 11
2013
Ep 118 – Give the Can
"Give the can" is a simple phrase but one that can have a powerful impact on your customers. In this week's 2 Minute Takeaway Podcast you'll find out how this [...]
Sep, 9
2013
This Doesn’t Work – A Customer Service Lesson
What can a broken conveyor belt teach you about customer service? Hop on a train with me as we discuss a challenge that happened at a big box retailer that's [...]
Sep, 4
2013
Ep 117 – Get Selfish at Work
I know it sounds like the most counterproductive advice you'll ever hear but you probably need to get a little more selfish on the job. In this week's 2 Minute [...]
Sep, 2
2013
Post Labor Day Bad News – Overcome the Stress
As Labor Day signals the end of summer vacations, you may have realized that it will be a while before your next break. Worse yet, is some news from the [...]
Aug, 27
2013
Ep 116- Going Too Fast
It is easy to be seduced by a need for speed but you may be racing toward big mistakes. You can go too fast. This week's 2 Minute Takeaway Podcast [...]
Aug, 26
2013
A Lesson In Value – What the Maid Did
A maid taught me an unexpected lesson in maintaining your value. This is an important skill as often you will be asked to do more for less. Sometimes the best [...]
Aug, 21
2013
Ep 115 – It’s Time to Get Desperate
If you are tired of doing things the same old way, then you may need to introduce some desperation in order to discover some creative solutions. This week's 2 Minute [...]
Aug, 19
2013
From Envy to Opportunity
You've probably experienced someone's envy while attending a big conference. The person, who is sitting next to you at a general session will exclaim, "I should be the one presenting [...]
Aug, 14
2013
Ep 114 – You Don’t Know How to Tell Time
If you feel like you never have enough time to get the important stuff done, then you may need to learn how to tell time again. This week's 2 Minute [...]