Can You Survive a Complaint Avalanche
Have you ever worked a full day, felt exhausted by the end of it, and got relatively little work done? You're either babysitting your team or constantly putting out little [...]
Jun, 15
2011
Jun, 13
2011
Does Adrenaline Sabotage Your Success
It's easy to fall in love with getting things done at the last minute. But over time this kind of lifestyle will burn you out and hurt your bottom line. [...]
Jun, 8
2011
Why You Should Take A Hike
Recently I enjoyed a walk in the woods. The path was clearly marked and was easy to follow. The challenge was that it was filled with obstacles. In nature, it's [...]
Jun, 2
2011
Can a Pothole Save You Business
If you drive along a familiar stretch of road enough times, then you'll likely start to ignore things. Little changes happen over time. The fact that the change is gradual [...]
May, 30
2011
Get What You Want…With Humor
What do you do when your customer's inadvertent actions are costing you time and money? Recently when waiting to board an airplane, I noticed just this situation. It's in the [...]
May, 18
2011
Overnight Failure Takes Time
As a culture, we don't like to talk about failure. It's easy to applaud the successful and wonder why we can't enjoy the same outcomes. When you're failing, you're not [...]
May, 16
2011
You Should Meet My Granddaughter
Once while at a speaking engagement, I was seated next to a nice elderly man. During the course of the luncheon, we made small talk. I must have made a [...]
May, 11
2011
Would You Use a Lamborghini On a Paper Route
Does your team complain about not having enough time to get things done? The problem may lie with your allocation of human resources. Most job descriptions contain the clause: Other [...]
May, 2
2011
The Power of Good News
What does the death of a terrorist and a Royal Wedding have in common? They both represent something is often is in short supply: Good news. During a roughly 72 [...]
Apr, 28
2011
Your Business: Is Your Phone Your Friend
When was the last time you called your company through the general phone number? Were you surprised by the experience? Nowadays, many companies use an automated system to handle customer [...]