Many employees get the most emotional about their organizations when it comes to complaining about the company kitchen.? It?s not a matter of microwaves but rather having to deal with [...]
Imagine a business that consistently loses money, plans to cut services, and charges customers more money for those services.? In most cases it wouldn?t survive very long.? But for the [...]
After 15 years with the same company, a friend of mine is worried about losing her job.? She?s been promoted several times within the organization.? But now, the company has [...]
The news that Larry King will soon step down from his nightly talk show on CNN has hardly been a surprise.? When your age is going up, your ratings are [...]
I recently had to pick up some coffee for a board retreat.? I knew that Dunkin? Doughnuts sells a box of coffee, which is known as a?Box of Joe.?I then [...]
General Stanley McChrystal found himself in a situation that may be familiar to a lot of us: Having to apologize to your boss for something you said. The problem with [...]
An old fashioned soda fountain can teach you a lot about branding and customer service. At some point in time, too many companies became concerned with getting customers in the [...]
While preparing to board a recent US Airways flight, the gate agent made a surprising announcement. ?The overhead bins on the plane are full so all carry on baggage will [...]
I'm not always a very patient shopper so sometimes I'll try to use a self-checkout machine so I can make a a fast getaway.?Like any machine, they can be tempermental [...]
Some?people have a verbal habit that can become a serious turnoff to others.?For instance, parents of teenagers may have noticed their kids using the word, "like" a lot.?Fortunately, most children [...]