3 Business Lessons from a Dunk Tank
You can learn a lot about business from a dunk tank. You may have seen dunk tanks at fairs or fundraising events. They feature a large tank of water, where [...]
Apr, 14
2015
Feb, 2
2015
Here’s Why Your Cold Calls Fail
Poor cold calls hurt everyone's ability to sell. Cold calls are an important tool for companies getting their product or service into new markets. But when they are done wrong, [...]
Mar, 10
2014
“Does this Make Me Look Fat?” Comes to Customer Service
Some men live in terror of the moment that a woman will ask if a particular outfit makes her look fat. The question may be a fair one but its [...]
Jul, 9
2012
Feedback: A Call to Action
The conversation was unexpected: ?I don?t know how to say this but you?re slipping,? my friend told me. ?Last year, you were so much better. I don?t know what?s happened [...]
May, 7
2012
What Cleopatra Taught Me About Mistakes
How do you react when a mistake happens in front of your customers? Too often, we reach for the panic button. I received a lesson in dealing with mistakes from [...]
Apr, 16
2012
Leadership: Don’t Let Deadlines Kill You
Recently, I was asked what can be done if you have an employee who can't meet deadlines. To further complicate the situation, you don't have the ability to discipline or [...]
Feb, 13
2012
Recipe For A Comeback
If your business is in a rut, the idea of a comeback is very appealing. In our culture, we love the story of someone picking themselves up and then reaching [...]
Sep, 26
2011
Should a Leader Help Out
The need to help out others can be a leadership trap, especially if it keeps you from doing your most important work. This may represent a shift in thinking but [...]