Do Your Customers Hold Their Breath
You know the feeling. You enter a business with a customer service need and you feel yourself tensing up. Why? You?ve become so accustomed to a bad experience that you?re [...]
Sep, 10
2012
Apr, 9
2012
Sales and Customer Service: When Something Feels Wrong
You deserve more credit than you think for knowing when something is wrong and when it just doesn't feel right. It's a gut instinct we all share. You can't turn [...]
Mar, 5
2012
How Full Is Your Tip Jar
Imagine that you and your company's future depends on a tip jar. We're used to seeing tip jars in service related businesses, like coffee shops. The jars give us a [...]
Sep, 14
2011
Ep 14 – Do Your Customers Think You’re Rice Krispies
Do your customers really think you're all that different from your competition? In this 2 Minute Takeaway Podcast, we follow a simple recipe to find out if you [...]
Aug, 15
2011
What a Trash Can Taught Me About Sales
While you may do a ton of advertising, do you ever find that your customers still don't understand the services you have to offer? Sometimes it's as if [...]
Oct, 7
2010
What Can a Flat Tire Teach You About Business?
If you drive in South Florida, you?ve probably experienced a few flat tires.? Perhaps metal screws and other sharp objects also like to spend winters in our warm climate. I?ve [...]
Aug, 26
2010
How Can a VCR Boost Your Sales?
People are willing to pay for a sure thing. I saw this many times when I worked in the TV news business. After interviewing someone for the news, the person [...]