Small Problems, Big Blowups
About 20 years ago, I spent two days surrounded by belts and ties. It was there that I learned a valuable lesson about business and one of the biggest threats [...]
Nov, 1
2010
Oct, 28
2010
My Downward Dog Is Panting
Sweat pours off my face, my muscles scream in protest, and I've forgotten which is the right and left sides of my body. You've just joined me on my journey [...]
Oct, 7
2010
What Can a Flat Tire Teach You About Business?
If you drive in South Florida, you?ve probably experienced a few flat tires.? Perhaps metal screws and other sharp objects also like to spend winters in our warm climate. I?ve [...]
Oct, 5
2010
Ever Hear of This Week?
If it were a person, this year it could vote and be sent to war.? Customer Service Week still can?t buy a drink but let's recognize its 18th birthday. In [...]
Sep, 27
2010
Sep, 23
2010
Do You Write Like a Mascot?
Like many mascots, Sparky the Sun Devil doesn?t talk.? But it turns out he?s quite a writer.? During the football season, Sparky sends alumni of Arizona State University email updates [...]
Sep, 20
2010
Are Company Retreats All Wet?
Are company retreats in danger of becoming the equivalent of running a sprinkler system in the rain?? These gatherings aren?t necessarily about creative thought but rather getting people to fall [...]
Aug, 30
2010
Jimi Hendrix and Business Communication
Have you ever witnessed two coworkers hearing the same instructions but interpreting it differently?? Did the resulting misunderstanding or confusion waste time or money? Ever hear the Jimi Hendrix song, [...]
Aug, 26
2010
How Can a VCR Boost Your Sales?
People are willing to pay for a sure thing. I saw this many times when I worked in the TV news business. After interviewing someone for the news, the person [...]