What Cleopatra Taught Me About Mistakes
How do you react when a mistake happens in front of your customers? Too often, we reach for the panic button. I received a lesson in dealing with mistakes from [...]
May, 7
2012
Jul, 6
2011
Ep 4 – Puzzles & Your Problems
In this 2 Minute Takeaway, you'll find out how to get started when faced with a big challenge. It all goes back to something you probably did as a child. [...]
Apr, 28
2011
Your Business: Is Your Phone Your Friend
When was the last time you called your company through the general phone number? Were you surprised by the experience? Nowadays, many companies use an automated system to handle customer [...]