The Power of Anticipating Problems
By anticipating problems, you can control and focus people’s attention. This applies to members of your team as well as customers. The concept is that when people are distracted, by [...]
Sep, 25
2016
Feb, 16
2015
“Use the Shotgun” and Other Communication Breakdowns
Saying to, "Use the shotgun on someone," might sound like a violent phrase but if you know the context, you'll think differently. It's one example of how internal, company jargon [...]
Jul, 22
2013
Desperation Produces Creativity
If you want to do good work, then you need to get desperate. Yes, living with a sense of desperation isn't comfortable but that's the point. I've learned that desperation [...]
Aug, 26
2010
How Can a VCR Boost Your Sales?
People are willing to pay for a sure thing. I saw this many times when I worked in the TV news business. After interviewing someone for the news, the person [...]