US Air Archives - Ken Okel

Get What You Want…With Humor

By Ken Okel|2011-05-30T14:14:52+00:00May 30th, 2011|Categories: Miscellaneous|Tags: convention speaker Florida, ken okel, laughter, long airport lines, miami, Orlando change speaker, power of laughter, US Air, US Airways|Comments Off on Get What You Want…With Humor

What do you do when your customer's inadvertent actions are costing you time and money? Recently when waiting to board an airplane, I noticed just this situation. It's in the [...]

Corporate Hypocrisy: What US Airways Did Wrong.

By Ken Okel|2010-06-07T11:09:51+00:00June 7th, 2010|Categories: Miscellaneous|Tags: branding, convention speaker, ken okel, US Air, US Airways|Comments Off

While preparing to board a recent US Airways flight, the gate agent made a surprising announcement. ?The overhead bins on the plane are full so all carry on baggage will [...]