Get What You Want…With Humor
What do you do when your customer's inadvertent actions are costing you time and money? Recently when waiting to board an airplane, I noticed just this situation. It's in the [...]
May, 30
2011
Jun, 7
2010
Corporate Hypocrisy: What US Airways Did Wrong.
While preparing to board a recent US Airways flight, the gate agent made a surprising announcement. ?The overhead bins on the plane are full so all carry on baggage will [...]