Larry King For a Day…
The news that Larry King will soon step down from his nightly talk show on CNN has hardly been a surprise.? When your age is going up, your ratings are [...]
Jun, 30
2010
Jun, 29
2010
A Hole In (Dunkin?) Doughnuts? Marketing
I recently had to pick up some coffee for a board retreat.? I knew that Dunkin? Doughnuts sells a box of coffee, which is known as a?Box of Joe.?I then [...]
Jun, 14
2010
Branding, Business, & Soda Fountains
An old fashioned soda fountain can teach you a lot about branding and customer service. At some point in time, too many companies became concerned with getting customers in the [...]
Jun, 9
2010
Can Your Business Listen Better?
Would it help your business if your team could listen better? Could it cut down on mistakes, boost productivity, and produce happier customers? If the answer is, yes, then watch [...]
May, 31
2010
Customer Service: Does This Happen to You?
I'm not always a very patient shopper so sometimes I'll try to use a self-checkout machine so I can make a a fast getaway.?Like any machine, they can be tempermental [...]
May, 26
2010
Do You Annoy People?
Some?people have a verbal habit that can become a serious turnoff to others.?For instance, parents of teenagers may have noticed their kids using the word, "like" a lot.?Fortunately, most children [...]
May, 17
2010
Does BP Stink at Crisis Management?
For nearly a month, we?ve been following the story of of a massive oil leak coming out of a British Petroleum drilling operation in the Gulf of Mexico. From most [...]
May, 10
2010
Workplace Stress: Ready to Explode?
You can learn a lot from a bottle of soda when it comes to stress in the office. If things are too relaxed, it may be a like pop that [...]
Apr, 26
2010
Is Your Workplace Minty?
If you're ever in Boulder, Colorado, you'll want to take a tour of the Celestial Seasons factory. Not only will you learn how tea is made but you'll [...]