workplace productivity expert

Dec, 30 2013

Bad Meetings? Blame the Room!

By |2013-12-30T17:08:09+00:00December 30th, 2013|Categories: Articles by Ken Okel|Tags: , , , , , |Comments Off on Bad Meetings? Blame the Room!

You can have the best management team but if your meetings are lousy, then you may want to blame the room. The truth is that most meetings spaces are designed [...]

Oct, 7 2013

What’s Your Expensive Paperweight?

By |2013-10-07T20:00:39+00:00October 7th, 2013|Categories: Articles by Ken Okel|Tags: , , , , |Comments Off on What’s Your Expensive Paperweight?

Joe just bought the latest smartphone. It's also his first. He has always been intrigued by the devices and decided he deserved the top of the line model. Unfortunately, a [...]

Sep, 9 2013

This Doesn’t Work – A Customer Service Lesson

By |2013-09-09T19:50:16+00:00September 9th, 2013|Categories: Articles by Ken Okel|Tags: , , , , , , |Comments Off on This Doesn’t Work – A Customer Service Lesson

What can a broken conveyor belt teach you about customer service? Hop on a train with me as we discuss a challenge that happened at a big box retailer that's [...]

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