When an employee asks you a question, are you prepared to answer? Because the employee is not just looking for information. They are also likely watching to see how you answer.
At a time when retention concerns continue, you want to make sure your behavior is not a turnoff. Consider these tips to help you better connect with your employees:
Can They Reach You?
If you’re in a leadership role, then you need to be accessible, when an employee asks you a question. This is especially true if you promote an open-door policy.
In some organizations, getting an audience with the boss is a challenge. The leader works behind several gatekeepers and there’s no process for an informal conversation.
Don’t make employees feel like you rule from a castle that is surrounded by a moat, which is full of alligators. Visibility and accessibility are important parts of employee engagement, especially if you promote yourself as a leader who listens.
Act Welcoming
While your physical door may be open, is your mind? Are you able to focus on the other person or do you see a knock at the door as an interruption of your productivity?
If you appear distracted or annoyed, then the other person will pick up on it. Yes, people may approach you at the worst times, with questions or concerns. But you need to treat them with respect and give them your full attention.
If you can’t, in the moment, then schedule the conversation for a later time. This has to be a scheduled time and not a vague promise. Another strategy could see you set up office hours, like university professors, when you have a certain time frame, when people are welcome to visit with you.
Be Honest
Your responses to questions or comments need to be honest. Don’t feel like you have to solve every problem. Share the truth or as much of the truth that you can provide.
Do not paint a picture that does not represent reality. People may not like the current situation but they’ll resent you, if they find out later that you were lying.
Thank Them
It takes courage to speak up about something and these conversations may offer valuable insight into your organization. Do remember that when an employee asks you a question, they want to be heard and acknowledged.
Thank them for bringing the issue to your attention. Even if this particular matter was unimportant, it’s smart to create an environment, where ongoing employee communication can thrive.
Let’s Create a Memorable Meeting
