A new study says workers trust robots more than their managers. If you’re a manager, don’t worry because there are some things you can do to make sure the Terminator doesn’t take over your corner office.
The research comes from the second annual AI at Work study, which is conducted by Oracle and Future Workplace. The study of 8,370 employees, managers and HR leaders across 10 countries, found that AI or Artificial Intelligence has changed the relationship between people and technology.
The study found that 50% the respondents use some form of AI on the job. A big surprise is that 64% say they trust a robot more than their manager. Also, half have turned to an artificial lifeform instead of their manager for advice.
While our jobs continue to become more automated, there will always be a place for the human touch. The catch is that as a manager, you have to act like a human to play up these strengths.
While you likely won’t beat the machines on accuracy or information, these tips can give you an edge with your employees:
Workers Trust Robots But Love Good Communicators
When you’re talking to an employee, are you present in the moment or are you in a rush to end the conversation? Good communicators not only get their points across in an easy to understand manner but are also excellent listeners.
Good communicators ask followup questions that can reveal potential problems or solutions. Don’t be afraid to do some detective work.
You Can Create a Positive Work Culture
A good manager can create a positive work environment. It’s a place where employees feel encouraged and supported.
Do you talk to employee about how they can grow and improve in their positions, or are you solely focused on what they don’t do well?
This challenge is seeing beyond the day-to-day rush of the job and considering the big picture. Employees become more engaged when they feel you’re a partner in their performance and not just a judge.
You Don’t Run All the Time But Keep Your Software Updated
Unlike a piece of machine, you shouldn’t work constantly. To be fully present for your team, make sure you’re taking care of yourself. Endless longs days will ultimately hurt your performance. Knowing when to unplug is an important skill.
And while you’re not software, does your skill set need improvement? Over time, the things you know may become dated, much like how Windows 95 is no longer a desirable operating system.
Have your own training plan. This can include online or in person learning. Make sure your plan will fit your schedule. A great plan that collects dust is worthless.
Learning something new is also a great way to avoid burnout.
Final Thought
Machines and AI will continue to play a growing role in the workplace. While right now, workers trust robots, they’ll love you if you bring a human touch to the job.
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